Frequently Asked Questions
Find answers to common questions about our services, process, and how we help businesses succeed online.
General Questions
What services does Accessible IT Solutions Kenya offer?
We offer comprehensive digital solutions including web design, custom application development, e-commerce platforms, business intelligence solutions, and cross-unit infrastructure integration. Our services are tailored to meet the unique needs of businesses in Kenya and across Africa.
Where is your company based?
We are based in Nairobi, Kenya, serving clients across the country and beyond. Being locally based allows us to understand the unique challenges and opportunities in the Kenyan market.
How do I get started with your services?
Simply contact us via email at dev@accessible.co.ke or call 0714 831 688. We'll schedule an initial consultation to understand your needs and discuss how we can help achieve your business goals.
Do you offer ongoing support after project completion?
Yes! We provide ongoing maintenance and support for all our solutions. Our support packages include regular updates, security patches, technical assistance, and performance monitoring to ensure your solution continues to perform optimally.
Web Design & Development
How long does it take to build a website?
Typical website projects take 4-6 weeks from discovery to launch, depending on complexity. A simple 5-page brochure site might take 2-3 weeks, while a custom e-commerce platform could take 6-8 weeks. We'll provide a clear timeline during our initial consultation.
Do you build mobile-responsive websites?
Absolutely. All websites we build are fully responsive, meaning they look and function flawlessly on desktops, tablets, and mobile devices. We prioritize mobile-first design since most users in Kenya access the internet via smartphones.
Can you redesign my existing website?
Yes, we offer website redesign services to modernize your online presence, improve user experience, and boost conversions. We'll conduct a thorough audit of your current site before proposing improvements.
Do you provide content creation services?
While our primary focus is development, we can recommend trusted copywriters and content creators or work with your existing content team. We also provide guidance on content structure and SEO best practices.
E-commerce
What e-commerce platforms do you work with?
We build custom e-commerce solutions using Django, as well as implement WooCommerce (WordPress), Shopify, and Magento. We'll recommend the best platform based on your product range, budget, and growth plans.
Do you integrate M-Pesa and other Kenyan payment gateways?
Yes, we fully integrate M-Pesa (Lipa Na M-Pesa, STK Push), Airtel Money, and other local payment gateways. We also support credit/debit cards via Pesapal, Flutterwave, and international options like PayPal and Stripe.
Can you integrate with my existing inventory system?
Yes, we specialize in building integrated systems. We can connect your e-commerce platform with existing ERP, inventory management, or accounting software via custom APIs or middleware solutions.
What about shipping and logistics integration?
We integrate with local courier services (G4S, Sendy, Faraja, etc.), provide shipping rate calculators, tracking number generation, and automated email notifications for customers.
Custom Applications
What types of custom applications do you build?
We build a wide range of applications including: CRM systems, inventory management, HR & payroll systems, school management portals, healthcare patient management, fleet tracking, loan management systems, and more. If you need it, we can build it.
Do you build mobile apps as well?
Yes, we build both native mobile apps (Android using Kotlin/Java) and cross-platform apps using React Native. We also build progressive web apps (PWAs) that work like native apps across all devices.
What is your development process?
We follow an agile methodology: requirements gathering, design prototype, development sprints, testing, deployment, and ongoing support. You'll have regular updates and opportunities for feedback throughout the process.
Can you integrate with third-party APIs?
Absolutely. We have extensive experience integrating with payment gateways, SMS gateways (Africastalking, Twilio), accounting software (QuickBooks, Xero), CRMs, and other third-party services via REST APIs.
Business Intelligence
What BI tools do you work with?
We work with Power BI, Tableau, Google Looker Studio (formerly Data Studio), and also build custom dashboards using Django and Chart.js. We'll recommend the best tool based on your data sources and reporting needs.
How long does it take to implement a BI solution?
Basic dashboards can be set up in 2-4 weeks. Complex data warehouse implementations with multiple data sources typically take 6-12 weeks. We'll provide a timeline after assessing your requirements.
Do you provide training on using the dashboards?
Yes, we provide comprehensive training for your team, including documentation, video tutorials, and live training sessions. We ensure your team can confidently use and maintain the dashboards.
Can you connect multiple data sources?
Yes. We specialize in consolidating data from multiple sources—databases, spreadsheets, CRMs, ERPs, and cloud services—into a unified view for comprehensive analytics and reporting.
Pricing & Payments
How much do your services cost?
Pricing varies based on project scope, complexity, and timeline. We provide transparent, detailed quotes after understanding your requirements. We offer flexible payment plans and competitive rates designed for Kenyan businesses.
Do you charge for consultations?
Initial consultations are free. We'll discuss your needs, provide recommendations, and give you a ballpark estimate. Detailed proposals requiring extensive research may have a small fee that's credited toward your project if you proceed.
What payment methods do you accept?
We accept M-Pesa, bank transfers, and card payments. For larger projects, we offer milestone-based payment schedules rather than requiring full payment upfront.
Do you offer discounts for startups or non-profits?
Yes, we offer special rates for registered startups, non-profit organizations, and social enterprises. Contact us to discuss your situation and eligibility.
Support & Maintenance
What support do you provide after launch?
We offer ongoing support packages that include bug fixes, security updates, backups, performance monitoring, and technical assistance. You can also opt for pay-as-you-go support if you prefer.
How quickly do you respond to support requests?
We prioritize support tickets based on urgency. Critical issues affecting business operations are addressed within 2-4 hours during business days. Standard support requests are typically resolved within 24-48 hours.
Do you provide website hosting?
Yes, we offer secure, fast hosting optimized for Kenyan users. Our hosting includes daily backups, SSL certificates, DDoS protection, and 99.9% uptime guarantees. You're also free to use your own hosting provider if preferred.
Can you help with SEO and digital marketing?
We provide basic SEO optimization as part of our web development services. For comprehensive digital marketing, SEO campaigns, and social media management, we can recommend trusted partners or handle it based on your needs.
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