Policies

Privacy Policy

At Accessible IT Solutions Kenya, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, such as when you:

• Contact us via email, phone, or contact forms
• Request a quote or consultation
• Sign up for our newsletter
• Use our services or products
• Submit inquiries or support requests

This information may include your name, email address, phone number, company name, and any other details you choose to provide.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and requests
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL), and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate information
• The right to request deletion of your information
• The right to object to or restrict processing
• The right to data portability

Third-Party Services

We may use third-party services (such as analytics providers, payment processors, and hosting services) that collect, process, and store information on our behalf. These third parties have their own privacy policies governing how they handle your information.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., for security, network management, and accessibility).
• Preference Cookies: Remember your settings and preferences (e.g., language preferences).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., page views, time on site).
• Functional Cookies: Enable enhanced functionality (e.g., video playback, form submissions).

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to:

• Display a warning before accepting cookies
• Refuse all cookies
• Delete existing cookies

Please note that disabling cookies may affect the functionality and performance of our website.

Changes to This Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Data Protection Commitment

Kenya Data Protection Act Compliance

We are committed to complying with Kenya's Data Protection Act (DPA) 2019. This legislation governs how we collect, process, store, and share personal data of Kenyan citizens and residents.

Lawful Basis for Processing

We process your personal information only when we have a lawful basis to do so, including:

• Your consent (which you can withdraw at any time)
• To fulfill a contract with you
• To comply with legal obligations
• Legitimate interests that do not override your rights

International Data Transfers

We may transfer your information to countries outside Kenya for processing (e.g., cloud hosting services). When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by law.

Refund & Return Policy

For digital products and services, our refund policy is as follows:

Digital Services

• Deposits: Initial deposits for custom projects are non-refundable as they cover discovery, planning, and initial development costs.
• Completed Work: For work that has been completed and delivered according to specifications, no refunds are issued.
• Termination: If you terminate a project before completion, refunds may be issued for unused work, minus costs incurred to date.

Subscription Services

• Monthly Subscriptions: Can be cancelled at any time, but no refunds for partial months are provided.
• Annual Subscriptions: Early cancellation may result in a prorated refund for unused months.

Requesting a Refund

To request a refund, please contact us at dev@accessible.co.ke with your invoice number and reason for the refund request. Each request will be reviewed on a case-by-case basis.

Delivery Policy

For digital products and services, delivery timelines are as follows:

Website & Application Development

• Project timelines are defined in your Statement of Work or Project Agreement.
• Milestone deliverables are provided throughout the project lifecycle.
• Final delivery occurs upon project completion and client approval.
• Delays caused by client feedback or missing assets may extend the timeline.

Digital Files

• Digital files (e.g., design assets, documents) are delivered via email or download link within 1-2 business days of completion.

Hosting & Domain Setup

• Domain registration and hosting setup is typically completed within 2-5 business days after receiving required information.

Policy Updates

We may update our policies from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make changes, we will:

• Update the "Effective date" at the top of this page
• Post the updated policy on our website
• Notify users of material changes via email or website notification (where appropriate)

We encourage you to review this page periodically for any changes. Your continued use of our website and services after any modifications constitutes acceptance of the updated policies.